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FAQ
For size exchanges, please contact us via our official Email address .
We will accept free size exchanges only if the following conditions are met.
1) Trial fitting must be done indoors only, and shoes are not worn outdoors.
2) The item must be in the same condition as when it was delivered.
3) Trial fitting must be done in a condition that does not directly touch the skin.
Size exchange: Available within 14 days after your order is delivered
[We cannot accept exchanges in the following cases]
* Exchanges due to customer convenience other than size changes
* When the item you wish to exchange is out of stock
* Requests for an exchange after the second order
* Orders using gift wrapping
* Products that state "No exchanges" on the product page
Please note that we cannot accept cancellations or refunds for orders, regardless of whether they are regular products or pre-order items.
For detailed information about the delivery schedule, please feel free to contact us via our official Email address.
*Please note that delivery may be delayed due to production reasons.
*If multiple pre-order items are purchased together, your order will be shipped in accordance with the item that has the latest shipping date. If you are in a hurry, we recommend placing separate orders.
If you want to wear them in a snug fit, we recommend choosing the same size as your regular shoes.
商品のご予約・お取り置きから、店頭でのご試着、スタイリングのご相談、ご購入まで、お客様の靴選びをトータルでサポートいたします。
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If you have any other questions, please feel free to contact us via our official Email address.
Email: info@fillintokyo.com
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